At Child Toy Store, we understand the passion and precision that goes into building your premium collection. Whether you’re adding to your Vintage Collection, expanding your DC Universe display, or acquiring that rare Hot Toys masterpiece, we’re committed to ensuring your collectibles arrive in pristine condition and that you’re completely satisfied with every purchase.

Shipping Information

Order Processing

We carefully prepare each collectible with the attention it deserves:

  • Processing Time: 1-2 business days (excluding weekends and holidays)
  • Packaging: All items are packaged in collector-grade materials to prevent transit damage

Shipping Options

We offer two secure shipping methods for our global collectors (excluding some Asian and remote regions):

Standard Shipping: £12.95 via DHL or FedEx

  • Delivery within 10-15 business days after dispatch
  • Includes full tracking and insurance coverage
  • Recommended for time-sensitive acquisitions

Free Shipping: Available for orders over £50 via EMS

  • Delivery within 15-25 business days after dispatch
  • Includes basic tracking

International Considerations

For collectors outside the UK:

  • All customs fees and import duties are the responsibility of the recipient
  • Delivery estimates may vary based on local customs processing
  • We declare the full value of collectibles for insurance purposes

Returns & Exchanges for Collectibles

We maintain strict standards to protect the integrity of your collection. Please review our specialized returns process below.

Eligibility Criteria

Returns/exchanges are accepted within 15 days of delivery when items meet these collector-grade conditions:

  • Original, unopened packaging with all seals intact
  • Includes all certificates of authenticity and original documentation
  • No shelf wear or display damage (must be in same condition as shipped)
  • Accompanied by original receipt or order confirmation

Non-Returnable Collector’s Items

Due to their exclusive nature, these items cannot be returned:

  • Pre-ordered items marked as “Final Sale”
  • Limited edition or numbered collectibles from our Vintage Collection
  • Opened action figures (to prevent part substitution issues)
  • Special convention exclusives (as noted at purchase)
  • Items from our McFarlane DC Universe and Hot Toys/Sideshow 1/6th Scale lines marked as final sale

The Collector’s Return Process

Step 1: Initiate Your Return

Email our Collector Support team at [email protected] within 15 days of receiving your item with:

  • Your order number
  • Photos showing any damage/defects (for damaged items, contact within 48 hours)
  • Reason for return
  • Preference for exchange or refund

Sample Email Template:

Subject: Return Request – Order #[Your Order Number]

Dear Child Toy Store Collector Support,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Item Name: [Insert]
Reason: [Damaged/Defective/Wrong Item Received]
[For exchanges, please specify desired replacement item]

I have attached photos showing the issue. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid shipping label (for damaged/defective items)
  • Special instructions for repackaging collectible items

Step 3: Ship Your Return

For standard returns (non-defective items):

  • Package the item in its original protective packaging
  • Include all certificates of authenticity
  • Ship to our UK facility via tracked mail

Return Address:
Child Toy Store Returns
77 Etruria Rd
Stoke-on-Trent, GB CH8R 6XA

Refund Processing for Collectors

Timeline

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: New item shipped within 3 business days after return approval

Refund Methods

Refunds will be issued via:

  • Original credit card (Visa/MasterCard/JCB) – 3-5 business days to appear
  • PayPal – typically processed within 24 hours

Collector’s Note: Original shipping fees are non-refundable except in cases of our error. For international returns outside the UK, customs fees/duties are the responsibility of the collector.

Damaged or Defective Collectibles

We understand the heartbreak of receiving damaged collectibles. For these special cases:

  • Contact us within 48 hours of delivery with photos
  • We’ll arrange a prepaid return label via DHL/FedEx
  • Receive priority processing for replacement or refund
  • For rare items where replacement isn’t possible, we’ll work with you to find a satisfactory solution, which may include partial refunds or store credit for future releases

Questions from Fellow Collectors?

Our team of fellow enthusiasts understands the importance of every item in your collection. Contact us at [email protected] for personalized assistance with your return or exchange.

Last Updated: [Insert Date]